Work through each of these scenarios to apply what you have learned.
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Scenario 1: Feeling Unsafe
Mrs. Johnson is clutching her purse and looking around the dining room anxiously. She whispers, “I don’t think I should be here.”
Which response helps create safety?
Scenario 2: Wanting to Go Home
Mr. Rivera says, “I need to get home, my kids are waiting.” His children are adults who live in another state.
Which response validates his feelings?
Scenario 3: Restlessness in the Afternoon
Ms. Lee is walking quickly up and down the hallway around 4:00 p.m. She looks restless and doesn’t want to sit down.
Which response uses communication decoding?
Scenario 4: Medication Time
Mr. Williams hesitates when he is offered his medication. He frowns and avoids eye contact.
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