Connections in Care – Lesson 5 – Embedded – Michigan Assisted Living Association

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Question 1 of 5

1. Question

Thinking about what you just heard in the video—slowing down, giving space, and responding with presence—what is the best first step to help support Mrs. Smith?

Tell Mrs. Smith not to worry. Everything is fine and dinner will be soon.
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Give Mrs. Smith your full attention. Gently make eye contact and approach her calmly.
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Avoid Mrs. Smith as engaging with her now will only make her more upset since she won’t believe what you tell her.
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Try to find an activity that Mrs. Smith enjoys.
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Question 2 of 5

2. Question

Now that Mrs. Smith knows you are there to help her, she is sharing her feelings of worry. What is the best way to respond now?

Hold her hand and wait for dinner to be served to distract her
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Look for an excuse to get called away, you don’t want her to be fixated on you.
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Use non-verbal cues like nodding and saying calming words like, “I’m here with you,” or “I understand.” Your presence alone can offer comfort when you are offering Mrs. Smith your full attention.
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Tell Mrs. Smith not to worry, everything is fine, and she is safe.
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Question 3 of 5

3. Question

Mrs. Smith is visibly relaxing as you are speaking with her. What should you do next?

Use reflective statements with Mrs. Smith to help her feel understood, even if she is not expressing everything clearly. Such as, “It seems like you are feeling scared and unsure about where you are. You don’t want to be forgotten, right?”
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Assure Mrs. Smith that everything is fine, and that her family will never forget her. She has nothing to worry about!
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Question Mrs. Smith how she could ever be forgotten, by asking, “Look at all of these pictures of you and your family. How could any of them ever forget you?”
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Offer facts to Mrs. Smith. She needs to know what these are first. “You live at 125 Main Street in apartment 6 and have lived here for a few days. Your family plans to visit every other weekend. You like living here.”
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Question 4 of 5

4. Question

Mrs. Smith continues to share her feelings of nervousness. As she does this, what’s most helpful now?

Look for another resident that could be a good companion for Mrs. Smith. There are a lot of tasks that still have to be completed.
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Redirect Mrs. Smith. She has been talking about this for a while now and you are not sure you are helping her.
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Look for ways to understand her emotional state beyond words. Pay attention to her non-verbal cues; look for anxiety like fidgeting, tense posture or closed fists, or looking around the room.
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Question 5 of 5

5. Question

You and Mrs. Smith have been engaged like this for a little while. What’s most important now?

That you are able to move on to the next resident. There are too many tasks to be completed right now to keep sitting with Mrs. Smith.
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Be patient and give Mrs. Smith time to process her thoughts. Don’t rush to reassure her right away; allow her space to feel heard, even in moments of silence. Remember, the slower we go, the faster we get there — by creating a calm, unhurried space, you’re more likely to build trust, reduce anxiety, and support meaningful communication.
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Continue to nod when Mrs. Smith is talking, but it doesn’t matter if you are listening anymore. She will repeat her statements, and they are all the same.
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Connections in Care – Lesson 5 – Embedded

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