Management Basics Pre-Course Survey

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Question 1 of 10

1. Question
Does your organization utilize a Care Philosophy?
- Yes
- No
Question 2 of 10

2. Question
What are you hoping to gain from this course? (check up to two)
- Learn how to improve my communication skills. Employer mandated.
- Need help with supervising staff.
- Personal skill improvement.
- Improve chances of promotion.
Question 3 of 10

3. Question
Have you completed any other First-Line supervisor training courses?
- Yes
- No
Question 4 of 10

4. Question
Do you primarily use online sources for training?
- Yes
- No
Question 5 of 10

5. Question
What are the two most important practices for scheduling staff? (check two)
- Ensuring your best-trained staff can work their requested shifts.
- Showing empathy when staff are unhappy with their schedule.
- Including staff in discussions about improving the scheduling process.
- Treating all staff fairly to the best of your ability.
Question 6 of 10

6. Question
What is the best way for staff to learn how to interact with someone they support? (best choice)
- Inform them about the person's likes and dislikes.
- Have them read the annual plan of service.
- Ask staff to watch you interact with the person.
- Suggest that they do the person's preferred activity with them.
- Ask them to “hang out” for a while with the person and observe as everyone gets comfortable with one another.
Question 7 of 10

7. Question
What is the Best ways to encourage staff to complete training? (best choice)
- Inform staff that training is not very hard; you found it easy.
- Explain that everyone has to complete; we are all “in the same boat”.
- Let Staff know that they will not be eligible for a raise until completed.
- Inform staff that there will be trouble with regulators if training is not completed.
- Explain that you would want your staff to be the best-trained staff in the company and you believe in their potential to build a great career.
Question 8 of 10

8. Question
One of your staff is beginning training next week; you should… (best choice)
- Call staff or meet with them in person to review training instructions and work schedule and ask if they have any questions or concerns.
- Inform staff they cannot miss any of the training, or they will have to start over.
- Leave training instruction documents in the office for staff to pick up.
- Inform staff to let you know if they have any questions regarding training.
Question 9 of 10

9. Question
Your company has an opening for a promotion; you should… (best choice)
- Let HR office describe the open position.
- Personally inform your team about the position.
- Speak to staff that you think are qualified and have a chance at being promoted .
- Only inform staff that have been with you for a few months.
Question 10 of 10

10. Question
Your organization does not have positions open for a promotion; you should… (best choice).
- Inform staff that the skills learned can be used with another employer.
- Inform staff that you will ask around about any openings.
- Speak to your supervisor about creating new positions.
- Create a position in your work setting.
- Inform staff you think something will open up eventually.

Management Basics Pre-Course Survey

Management Basics Pre-Course Survey

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